The First Notice of Loss (FNOL) is the first and most crucial step in the insurance claims process. It serves as the initial communication from a policyholder to their insurer about a loss, setting the stage for the entire claims experience. A seamless FNOL process can significantly impact customer retention by ensuring a smooth, stress-free… Continue reading The Importance of a Seamless FNOL Process in Customer Retention
In the realm of insurance, the First Notice of Loss (FNOL) serves as a pivotal moment, marking the initial communication from a policyholder to their insurer regarding a loss, damage, or incident. This notification not only initiates the claims process but also sets the tone for the subsequent interactions and resolutions. Today, insurers have the… Continue reading Why a First Notice of Loss (FNOL) Experience is Crucial
In an increasingly competitive and digital-first insurance landscape, speed and accuracy aren’t just performance metrics—they’re expectations. Insurance agents and underwriters are under constant pressure to process more submissions, handle complex endorsements, and service policies faster, all while maintaining compliance and delivering superior customer experiences. Traditional policy management systems, with their manual inputs, siloed processes, and… Continue reading How Digital Policy Management Reduces Errors and Saves Time for Agents
Efficiency, accuracy, and customer satisfaction are no longer just desirable—they’re essential. At the heart of this transformation lies claims management software, a core component that determines how smoothly insurers can handle one of their most critical functions: resolving claims. Choosing the right claims platform can directly impact cycle time, loss ratios, and policyholder retention. Whether… Continue reading Key Features to Look for in Insurance Claims Management Software
Cogitate DigitalEdge Policy for Flood is a state-of-the-art platform fully integrated with Hiscox and its FloodPlus product. With customizable workflows and streamlined processes, Cogitate DigitalEdge Policy for Flood simplifies policy management, reduces time-to-market, and empowers insurers to launch tailored flood products alongside traditional packages effortlessly. The platform offers streamlined submissions, tailored risk modeling, forms, and… Continue reading DigitalEdge Policy for Flood
Meet Joshua Peterson, Chief Product Officer, ePayPolicy Joshua Peterson is the Chief Product Officer for ePayPolicy, a digital payment solution pre-integrated with Cogitate DigitalEdge Policy. He began his career at Marsh in their Affinity group, focusing on property and casualty and benefits. Joshua later co-founded an insurtech company that leveraged data to match brokers with… Continue reading Ecosystem Partner POV: ePayPolicy’s Strategic Approach to Chargeback Prevention
In the highly litigious landscape, managing attorney demand letters efficiently and accurately is crucial to avoid bad faith exposures and streamline claims processes. Cogitate’s DemandAssist, an innovative AI-powered solution, is transforming the way claims managers handle these challenges. This article explores how DemandAssist simplifies insurance demand management and why it is a game-changer for the… Continue reading How DemandAssist Simplifies Identification and Management of Attorney Time Limit Demand Letters
In today’s fast-paced digital age, the insurance industry is undergoing a transformative shift, and policy management is at the forefront of this evolution. Digital insurance software is revolutionizing how insurers handle policy management by automating processes, improving accuracy, and enhancing customer experiences. This article explores how digital insurance software simplifies policy management and why it… Continue reading Streamlining Policy Management with Digital Insurance Software
In the fall of 2024, the Litigation Director for Insurance House, Rena Gehman, and outside Council, Jay Smith, Partner at Young, Thagard, Hoffman, LLP appeared on NAMIC’s educational Claims Series. This entertaining and educational discussion centers on social inflation and the mega verdicts awarded to plaintiffs in Georgia, resulting from the tactics used by attorneys… Continue reading Time Limit Demand Letters 101: A Case for DemandAssist
Cogitating on insurance Vol. 1, No. 3 Dear Friends, Happy New Year from Cogitate! 2024 was an exciting year of growth and innovation at Cogitate. We are grateful to our customers, partners, and our team for a fantastic year complete with award-winning industry recognition. Here’s a quick recap of the news from Cogitate in Q4.… Continue reading Deep Thinking Digest – January 2025
