Reimagining Claims Intake with AI: The Future of FNOL

In this exclusive video session, the Cogitate team dives into how AI is reshaping the FNOL process through our AI-Powered Multilingual IVR Chatbots solution. As claims volumes rise and customer expectations evolve, insurance providers are seeking faster, more accurate, and scalable ways to capture and process FNOL data.

You’ll hear how Cogitate is:

• Harnessing conversational AI to move beyond traditional menu-driven IVRs
• Solving real-world challenges like after-hours intake, surge call volumes, and staffing limitations
• Enabling higher-quality claims intake by reducing manual data entry errors and improving completeness
• Integrating seamlessly with both our DigitalEdge Claims platform and third-party systems to streamline workflows

Join in as we explore the impact of AI-driven voice automation—from increasing operational efficiency to transforming the customer experience. Hear directly from our technology team and customer-facing leaders as they share their vision, learnings, and what’s next on the innovation roadmap.

Watch the full discussion now and discover how AI-Powered Multilingual IVR can elevate your FNOL claims process.